We have many years of experience helping clients identify opportunities for quality improvement and help realize the improvements.  The most important ingredient to our success is the engagement of our clients. 

You and your staff are the experts of your operations.  Our most powerful tool is to listen to your staff and ask the probing questions in a manner that they may not have asked in the past.  We bring a different perspective to your operations by asking the quality related questions that highlight opportunities for improvements.  Then we will use the appropriate quality tools to bring about the needed change.

Throughout our engagement we are teaching.  Though our primary focus is to imp

rove the quality of your operations, our secondary goal is to leave your staff better educated on quality improvement philosophy so they may begin to ask the quality related questions so that you have a sustainable quality improvement mindset long after we have left.

The process improvement and knowledge transfer don't happen by accident.  We will work with you at the outset to plan what our deliverables are and tailor our activities to achieve your goals.